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Return & Exchanges

HomeReturn & Exchanges

At Katyayani Couture, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Please read our Return, Exchange & Refund Policy carefully before placing your order.

1. Purchase Terms

  • Products purchased during promotional sales, clearance sales, or special discount events are not eligible for return, refund, or exchange.
  • Orders placed using promotional coupons, discount codes, or gift vouchers are not eligible for return or refund.
  • Customized, made-to-order, or altered products cannot be returned or exchanged unless otherwise stated on the product page.
  • International orders are not eligible for return, exchange, or refund.
  • We recommend checking the product description, measurements, and size chart carefully before placing your order.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 48 hours of delivery.
  • Share your order number, clear images of the product, and the packaging for verification.
  • Once the issue is verified, we will arrange a replacement at no additional cost, subject to product availability.

3. Return Policy

We generally do not offer refunds once a product has been sold.

However, in eligible cases where a return is approved instead of an exchange or store credit:

  • The returned item must satisfy all return eligibility conditions.
  • The product must successfully pass our quality inspection.
  • Approved refunds will be processed after deducting applicable shipping charges, payment gateway fees, and other non-refundable service charges.

4. Exchange Policy

  • Exchange requests must be submitted within 7 days from the date of delivery.
  • Each order is eligible for one exchange only.
  • Products must be unused, unworn, unwashed, free from stains or perfume, and returned with original tags, packaging, and accessories.
  • Customers are requested to self-ship the product to our return address.
  • If self-shipping is not possible, we may arrange a reverse pickup wherever available for a charge of ₹150 per outfit.

The replacement product will be dispatched only after the returned item successfully passes our quality inspection.

Exchange Conditions

  • Exchanges are allowed only for products of equal or higher value.
  • If the new product is priced higher, customers must pay the price difference.
  • Remaining balance from a lower-value exchange cannot be issued as cash or store credit.
  • If the requested replacement is unavailable, we may issue a store credit.

5. Store Credit Policy

In eligible situations, Katyayani Couture may issue a Store Credit (Gift Card).

  • Store credit remains valid for 3 months from the date of issue.
  • Store credit cannot be exchanged for cash.
  • Store credit is non-transferable.
  • Expired store credit cannot be extended or reactivated.
  • Any remaining balance after using a store credit may be issued as a new store credit at our discretion.

6. Refund Policy

Refund requests (where applicable) must be initiated within 7 days of delivery.

Refunds will be processed only after:

  • Receiving the returned product.
  • Completing a quality inspection.
  • Approving the return request.

If approved:

  • Original shipping charges are non-refundable.
  • Payment gateway charges and other transaction fees may be deducted.
  • If a reverse pickup was arranged by Katyayani Couture, ₹150 per outfit will be deducted from the refund amount.
  • COD charges (if applicable) are non-refundable.

Refund approval remains subject to the sole discretion of Katyayani Couture.

7. Order Cancellation

  • Prepaid orders cannot be cancelled once confirmed.
  • Cash on Delivery (COD) orders may be cancelled within 24 hours of placing the order, provided they have not been shipped.

For cancellation requests, please contact us:

Phone: +91-95823-93555
Email: katyayanicouture@gmail.com

8. Final Decision

Katyayani Couture reserves the right to approve, reject, or modify any return, exchange, refund, cancellation, or store credit request if the above conditions are not fulfilled. All decisions made by our management regarding such requests shall be final.