Shipping & Delivery

At Katyayani Couture, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing & Delivery

• Orders are typically processed and delivered within 10–15 business days (excluding Sundays and public holidays).
• Delivery timelines are estimated and may vary depending on your location, product availability, and unforeseen circumstances.

2. Shipping Process

• All orders are shipped through trusted courier and logistics partners.
• Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number via email and/or SMS.
• You can track your shipment using the tracking link provided or through your account’s My Orders section (if applicable).

3. Delivery Information

• Customers are responsible for providing complete and accurate shipping details, including contact number and delivery address.
• Katyayani Couture will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information.
• Our courier partners may attempt delivery up to three times. If delivery is unsuccessful after multiple attempts, the order may be returned to us.

4. Shipping Coverage

• We currently deliver to most serviceable locations across India.
• Delivery availability depends on your PIN code and will be confirmed during checkout.
• If your location is not serviceable, we may not be able to process your order.

5. Payment Options

• Prepaid and Cash on Delivery (COD) options are available for eligible locations.
• COD availability depends on the delivery PIN code and order value.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Public holidays or peak festive seasons
• Transportation or courier disruptions
• Government restrictions or unforeseen events
• Natural calamities or force majeure situations

In such cases, we will make every effort to keep you informed. Katyayani Couture cannot be held responsible for delays caused by third-party logistics providers or external factors.

7. International Shipping

• International orders are accepted only after full payment is received.
• Delivery timelines may vary depending on the destination country and customs clearance.
• International orders are not eligible for return, exchange, or refund, unless the product received is damaged or incorrect.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

• Please refuse to accept the package if possible.
• Contact our customer support within 48 hours of the delivery attempt.
• Share your Order ID along with clear photographs of the package.

Customer Support

Phone: +91-95823-93555
Email: katyayanicouture@gmail.com

Once verified, we will arrange an appropriate resolution, including a replacement where applicable.

9. Returns & Reverse Pickup

• Approved returns and exchanges are processed through our logistics partners.
• Reverse pickup services are subject to service availability in your location.
• Please refer to our Return, Exchange & Refund Policy for complete details.

10. Product Care

To maintain the beauty and longevity of your garment:

• We recommend Dry Clean Only for all Katyayani Couture products.
• Variations in embroidery, embellishments, handwork, and fabric texture are part of the product’s craftsmanship.
• Damage caused due to improper washing, ironing, or handling will not be covered under our return or exchange policy.

11. Policy Updates

Katyayani Couture reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website. We encourage customers to review this policy periodically before placing an order.